Contact information

Customs Information Service,
private customers
Tel. +358 295 5201
Monday to Friday 8–16

Customs Information Service,
business customers
Tel. +358 295 5202
Monday to Friday 8–16

Support Service,
private customers
Tel. +358 295 5206
Monday to Friday 8–16

Support Service,
business customers
Tel. +358 295 5207

Contact information »


>> AREX (entry and exit summary declarations)
>> EMCS (movements under duty suspension)
>> Web import (import declarations)
>> Web export (export declarations)
>> Web Veivi (excise declaration)
>> Declaration of use of a vehicle (to be registered in Finland)
>> Customs Authorisations

Electronic follow-up of Customs’ authorisation processing to be introduced

As of 3 June 2013, Customs’ authorisation customers can keep track of the processing of their authorisation applications through a new electronic transaction channel, as Customs introduces the Customs Authorisations service.

>> Log in to Customs Authorisations (service available in Finnish and Swedish)
>> Customs Authorisations – electronic channel for authorisation transactions


Businesses and private persons can submit declarations to Customs electronically.

Web services are suitable for customers with occasional declarations.

>> Web services
>> Customs forms in English, Customs forms in Finnish

Regular customers can submit their declarations directly from their own information systems. Customers can send EDIFACT and XML messages from their own systems.

>> Message exchange




Latest releases - eServices

16.12.2015  Customers using direct message exchange are satisfied with the direct message exchange service channel »
13.11.2015  Changes in Customs’ systems on 28 November 2015 – Information for web declarants »
13.11.2015  Changes in Customs’ systems on 28 November2015 – Information for message declarants »
30.10.2015  Improvements in notices concerning interruptions of use in Customs systems »
27.10.2015  Message implementing guidelines version 1.5 »
01.09.2015  Decision by the National Board of Customs on the declaration procedure concerning vessels arriving at and departing from Finnish ports »
15.06.2015  Use Web Liitu for speedier processing of your customs declarations »


Latest updates

14.01.2016 1003e - NSW Waste (xls) »
14.01.2016 1003e - NSW Waste info (xls) »
14.01.2016 1002e - NSW Security (xls) »
14.01.2016 1002e - NSW Security info (xls) »
17.11.2015 934e - Application for message exchange with Finnish Customs (pdf) »