Contact information

Customs Information Service,
private customers
Tel. +358 295 5201
Monday to Friday 8–16

Customs Information Service,
business customers
Tel. +358 295 5202
Monday to Friday 8–16

Support Service,
private customers
Tel. +358 295 5206
Monday to Friday 8–16

Support Service,
business customers
Tel. +358 295 5207

Contact information »

Customer satisfaction questionnaire

Dear customer of the Electronic Service Centre

We want to improve our customer service, and therefore, we would ask you to please answer a short questionnaire about your experiences of our customer service. Your feedback is very important to us - many thanks in advance for your assistance!

We are happy to answer any questions you may have about the questionnaire.
Esa Lindqvist, tel. 040 332 2358, esa.lindqvist(at)

>> Questionnaire


>> AREX (entry and exit summary declarations)
>> EMCS (movements under duty suspension)
>> Web import (import declarations)
>> Web export (export declarations)
>> Web Veivi (excise declaration)
>> Declaration of use of a vehicle (to be registered in Finland)
>> Customs Authorisations

Electronic follow-up of Customs’ authorisation processing to be introduced

As of 3 June 2013, Customs’ authorisation customers can keep track of the processing of their authorisation applications through a new electronic transaction channel, as Customs introduces the Customs Authorisations service.

>> Log in to Customs Authorisations (service available in Finnish and Swedish)
>> Customs Authorisations – electronic channel for authorisation transactions


Businesses and private persons can submit declarations to Customs electronically.

Web services are suitable for customers with occasional declarations.

>> Web services
>> Customs forms in English, Customs forms in Finnish

Regular customers can submit their declarations directly from their own information systems. Customers can send EDIFACT and XML messages from their own systems.

>> Message exchange




Latest releases - eServices

16.06.2016  Direct message exchange will be the only service channel for message exchange with Customs »
03.06.2016  Interest on arrears accordant with Article 114(2) of the Union Customs Code in use as of 1 May 2016 »
23.03.2016  Changes to temporary storage as of 1 May 2016 »
23.03.2016  Changes to customs warehousing as of 1 May 2016 »
17.03.2016  The transitional rules for the customs legislation of the Union have been published »
15.03.2016  The EU has published the first eLearning module on the new customs legislation »
14.03.2016  Change in Notices of service disruption at Finnish Customs as of 15 March 2016 »


Latest updates

01.06.2016  250e - Instructions for completing the form (pdf) »
24.05.2016 1002e - NSW Security (xls) »
24.05.2016 1002e - NSW Security info (xls) »
13.05.2016 New legislation »
10.05.2016 AREX - Message Implementing Guidelines »