Contact information

Customs Information Service,
private customers
Tel. +358 295 5201
Monday to Friday 8–16

Customs Information Service,
business customers
Tel. +358 295 5202
Monday to Friday 8–16

Support Service,
private customers
Tel. +358 295 5206
Monday to Friday 8–16

Support Service,
business customers
Tel. +358 295 5207

Contact information »


>> AREX (entry and exit summary declarations)
>> EMCS (movements under duty suspension)
>> Web import (import declarations)
>> Web export (export declarations)
>> Web Veivi (excise declaration)
>> Declaration of use of a vehicle (to be registered in Finland)
>> Customs Authorisations

Electronic follow-up of Customs’ authorisation processing to be introduced

As of 3 June 2013, Customs’ authorisation customers can keep track of the processing of their authorisation applications through a new electronic transaction channel, as Customs introduces the Customs Authorisations service.

>> Log in to Customs Authorisations (service available in Finnish and Swedish)
>> Customs Authorisations – electronic channel for authorisation transactions


Businesses and private persons can submit declarations to Customs electronically.

Web services are suitable for customers with occasional declarations.

>> Web services
>> Customs forms in English, Customs forms in Finnish

Regular customers can submit their declarations directly from their own information systems. Customers can send EDIFACT and XML messages from their own systems.

>> Message exchange




Latest releases - eServices

30.03.2015  The Web Liitu service will replace fax messages in customs declarations during summer 2015 »
18.11.2014  Declaring MRA numbers with entry and exit summary declarations to be expanded as of 1 December 2014 »
14.11.2014  Changes to Customs systems on 29 November 2014 – information for message declarants »
14.11.2014  Changes to Customs systems on 29 November 2014 – information for web declarants »
13.11.2014  Providing trader details in AREX declarations »
30.05.2014  Customs renews its certificate for direct message exchange on Wednesday 4 June 2014 at 4 p.m. »
23.05.2014  Information for web declarants on changes to Customs systems due to be committed on 7.6.2014 »


Latest updates

15.04.2015 NCTS - Message Implementing Guidelines »
15.04.2015 NCTS - Message Implementing Guidelines for direct message exchange »
24.02.2015 Customer Bulletin: Custom´s secured mail service (pdf) »
16.02.2015 500e - Declaration of the expiry of the transfer restriction of a vehicle imported as removal goods exempt from taxes or with reduced taxes (attachments to be provided as needed) (pdf) »
16.02.2015 24e - Declaration of the temporary tax-exempt use of a business vehicle (pdf) »