Contact information

Customs Information Service
Monday to Friday 8–16

Tel. +358 295 5201
Private customers

Tel. +358 295 5202
Business customers

Enquiry form

Call charges to Customs numbers

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Credit customers are granted a term of payment

Registered credit customers are granted a term of payment in accordance with the Community Customs Code. Credit customers are not required to pay customs duties, taxes or other payments collected for goods before getting possession of their goods.

The registered credit customer status should be considered in terms of both the company (business ID) and its places of business (T continuation sheets). >> Read more

New legislation - declaration systems will undergo changes in stages

The new EU Customs Code and its implementing provisions become effective on 1 May 2016. As of that date, many authorisations granted by Customs as well as guarantees will undergo immediate changes. Customs’ declaration systems will be renewed in stages starting in 2018. Customs declarations will become entirely electronic by 2020.



Customer bulletin for transportation and warehousing  1/2014:
Movement of goods in transportations between Finland and Russia as TIR procedure ends as of 1 July 2014 (pdf)

Transit customer bulletin 19/2014:
Cancellation and invalidation of transit of 14 October 2014 (pdf)

Transit customer bulletin 18/2014:
Individual guarantee with multiple usage of 17 November 2014 (pdf)

Import customer bulletin 32/2014:
Goods imported for research, analysis or test use of 14 November 2014 (pdf)

Latest releases

13.05.2016  Changes in Customs’ systems on 28.5.2016 – Instructions to message declarants »
13.05.2016  Changes in Customs’ systems on 28.5.2016 – Information for web declarants »
14.04.2016  AREX exit notifications must be submitted on the following working day as of 1May 2016 »
14.03.2016  The opening hours of Kotka Customs at Easter and around May Day and 5.5.2016 »
14.03.2016  Change in Notices of service disruption at Finnish Customs as of 15 March 2016 »


Latest updates

24.05.2016 1002e - NSW Security (xls) »
24.05.2016 1002e - NSW Security info (xls) »
13.05.2016 New legislation »
10.05.2016 AREX - Message Implementing Guidelines »
10.05.2016 613e - Instructions for filling in form (pdf) »