Contact information

Customs Information Service
Monday to Friday 8–16

Tel. +358 295 5201
Private customers

Tel. +358 295 5202
Business customers

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Credit customers are granted a term of payment

Registered credit customers are granted a term of payment in accordance with the Community Customs Code. Credit customers are not required to pay customs duties, taxes or other payments collected for goods before getting possession of their goods.

The registered credit customer status should be considered in terms of both the company (business ID) and its places of business (T continuation sheets). >> Read more

New legislation - declaration systems will undergo changes in stages

The new EU Customs Code and its implementing provisions become effective on 1 May 2016. As of that date, many authorisations granted by Customs as well as guarantees will undergo immediate changes. Customs’ declaration systems will be renewed in stages starting in 2018. Customs declarations will become entirely electronic by 2020.



Customer bulletin for transportation and warehousing  1/2014:
Movement of goods in transportations between Finland and Russia as TIR procedure ends as of 1 July 2014 (pdf)

Transit customer bulletin 19/2014:
Cancellation and invalidation of transit of 14 October 2014 (pdf)

Transit customer bulletin 18/2014:
Individual guarantee with multiple usage of 17 November 2014 (pdf)

Import customer bulletin 32/2014:
Goods imported for research, analysis or test use of 14 November 2014 (pdf)

Latest releases

01.12.2016  Cashier desks will no longer take receipts as of 31 December 2016 »
11.11.2016  No changes to Customs’ systems for message declarants in November »
11.11.2016  Changes in Customs’ systems on 26 November 2016 – Information for web declarants »
10.10.2016  Regulation issued by Finnish Customs on the notification procedure for vessels arriving at and departing from Finnish ports »
13.09.2016  The unladen weight is to be given as the gross weight of empty containers in AREX declarations on crossing the EU border »


Latest updates

21.11.2016 NCTS - Message Implementing Guidelines for direct message exchange »
18.11.2016 1003e - NSW Waste info (xls) »
18.11.2016 1003e - NSW Waste (xls) »
18.11.2016 1002e - NSW Security (xls) »
02.11.2016 Message exchange with Finnish Customs: Introduction to message exchange with Finnish Customs (pdf) »