Contact information

Customs Information Service
Monday to Friday 8–16

Tel. +358 295 5201
Private customers

Tel. +358 295 5202
Business customers

Enquiry form

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Credit customers are granted a term of payment

Registered credit customers are granted a term of payment in accordance with the Community Customs Code. Credit customers are not required to pay customs duties, taxes or other payments collected for goods before getting possession of their goods.

The registered credit customer status should be considered in terms of both the company (business ID) and its places of business (T continuation sheets). >> Read more

New legislation - declaration systems will undergo changes in stages

The new EU Customs Code and its implementing provisions become effective on 1 May 2016. As of that date, many authorisations granted by Customs as well as guarantees will undergo immediate changes. Customs’ declaration systems will be renewed in stages starting in 2018. Customs declarations will become entirely electronic by 2020.

Read more >>

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Customer bulletin for transportation and warehousing  1/2014:
Movement of goods in transportations between Finland and Russia as TIR procedure ends as of 1 July 2014 (pdf)

Transit customer bulletin 19/2014:
Cancellation and invalidation of transit of 14 October 2014 (pdf)

Transit customer bulletin 18/2014:
Individual guarantee with multiple usage of 17 November 2014 (pdf)

Import customer bulletin 32/2014:
Goods imported for research, analysis or test use of 14 November 2014 (pdf)

Latest releases

08.07.2016  Customs auction at Tornio Customs on 15-16 July 2016 »
22.06.2016  New way of informing about disruptions in the Customs Authorisations service from 1 July 2016 »
16.06.2016  Direct message exchange will be the only service channel for message exchange with Customs »
03.06.2016  Changes in Customs’ opening hours for the summer »
27.05.2016  As of 1 June 2016, Finnish Customs will close down customer service in Hakkila and reduce customer service to one day a week at four customs offices »

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Latest updates

19.07.2016 AREX EDI Customer testing (pdf) »
01.07.2016 Determining the Union status of goods in sea traffic (pdf) »
30.06.2016 Declaring export restrictions in the export declaration (pdf) »
13.06.2016 eServices »
01.06.2016  250e - Instructions for completing the form (pdf) »