Contact information

Customs Information Service
Monday to Friday 8–16

Tel. +358 295 5201
Private customers

Tel. +358 295 5202
Business customers

Enquiry form

Call charges to Customs numbers

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Credit customers are granted a term of payment

Registered credit customers are granted a term of payment in accordance with the Community Customs Code. Credit customers are not required to pay customs duties, taxes or other payments collected for goods before getting possession of their goods.

The registered credit customer status should be considered in terms of both the company (business ID) and its places of business (T continuation sheets). >> Read more


Customer bulletin for transportation and warehousing  1/2014:
Movement of goods in transportations between Finland and Russia as TIR procedure ends as of 1 July 2014 (pdf)

Transit customer bulletin 19/2014:
Cancellation and invalidation of transit of 14 October 2014 (pdf)

Transit customer bulletin 18/2014:
Individual guarantee with multiple usage of 17 November 2014 (pdf)

Import customer bulletin 32/2014:
Goods imported for research, analysis or test use of 14 November 2014 (pdf)

Latest releases

27.11.2015  The Implementing Act of the Union Customs Code has been approved »
23.11.2015  Safe online shopping requires vigilance – also around Christmas time »
17.11.2015  Approval of the Implementing Act of the Union Customs Code »
16.11.2015  Customs has started a project aimed at reforming the customs clearance system and tariff system »
13.11.2015  Changes in Customs’ systems on 28 November 2015 – Information for web declarants »


Latest updates

23.11.2015 Goods imported to Finland from outside the EU customs territory for international sports events (pdf) »
17.11.2015 934e - Application for message exchange with Finnish Customs (pdf) »
04.11.2015 Katso ID in electronic Customs transactions (pdf) »
30.10.2015 Subscribing to service interruption notices »
19.10.2015 ELEX - Message Implementing Guidelines »