Contact information

Customs Information Service
Monday to Friday 8–16

Tel. +358 295 5201
Private customers

Tel. +358 295 5202
Business customers

Enquiry form

Call charges to Customs numbers

Contact information »

Union Customs Code

Customer notice 6.3.2015: Union Customs Code, implementing provisions and transition periods

European Customs Information Portal

EU legislation and explanatory documents on the safety and security amendment of the Community Customs Code, links to databases, documents and procedures used by national customs administrations. >> ECIP

Credit customers are granted a term of payment

Registered credit customers are granted a term of payment in accordance with the Community Customs Code. Credit customers are not required to pay customs duties, taxes or other payments collected for goods before getting possession of their goods.

The registered credit customer status should be considered in terms of both the company (business ID) and its places of business (T continuation sheets). >> Read more


Customer bulletin for transportation and warehousing  1/2014:
Movement of goods in transportations between Finland and Russia as TIR procedure ends as of 1 July 2014 (pdf)

Transit customer bulletin 19/2014:
Cancellation and invalidation of transit of 14 October 2014 (pdf)

Transit customer bulletin 18/2014:
Individual guarantee with multiple usage of 17 November 2014 (pdf)

Import customer bulletin 32/2014:
Goods imported for research, analysis or test use of 14 November 2014 (pdf)

Latest releases

22.05.2015  Customs is preparing to reform its information systems for customs clearance »
22.05.2015  Changes in Customs’ opening and service hours during summer 2015 »
22.05.2015  Changes in Customs’ systems on 6 June 2015 – information for message declarants »
22.05.2015  Changes in Customs’ systems on 6 June 2015 – information for web declarants »
30.04.2015  Changes in the message implementing guidelines for the NCTS transit system »


Latest updates

29.05.2015 The exemption from customs duties of scientific instruments and apparatus as well as their components, spare parts, accessories and certain tools (pdf) »
29.05.2015 Import of returned goods (pdf) »
06.05.2015 What is import? »
06.05.2015 Appeals »
06.05.2015 Speeding up the processing of an appeal for correction (pdf) »