The national service numbers of Customs

>> Changes in Customs’ opening and service hours during summer 2015

Call charges to Customs numbers

>> Customs offices (pdf)
>> Customs offices that accept cash payments of Tax Administration and Trafi taxes

Finnish Customs
   

Exchange

Monday to Friday 8 am–4.15 pm

Tel. +358 295 5200

PO Box 512, 00101 Helsinki

(Pasilan virastokeskus, Opastinsilta 12, 00520 Helsinki) 
No processing of customs declarations. 
No customs clearance of postal packets.

firstname.lastname(at)tulli.fi

Registry Office

Customer service and cashier’s desk, Monday to Tuesday, Thursday to Friday 9 am–3 pm, Wednesday 9 am–4.15 pm

 

Submission of documents, Monday to Friday 8 am–4.15 pm, registered as arrived on the day of submission.

 

Documents that need a receipt of submission, Monday to Friday 9 am–3 pm

 

Tel. +358 295 527 000

No processing of customs declarations. 
No customs clearance of postal packets.

 

Opastinsilta 12, 00520 Helsinki

kirjaamo(at)tulli.fi
Driving and parking instructions (pdf)

Customs Information Service
   
Private customers
Monday to Friday 8 am–4 pm

Tel. +358 295 5201

Contact Customs Information  

Business customers
Monday to Friday 8 am–4 pm
Tel. +358 295 5202
Contact Customs Information
Car tax
Monday to Friday 8 am–4 pm
Tel. +358 295 5203
Contact Customs Information
Further contact details
Customs and tax declarations
   
Customs declarations, private customers
Monday to Friday 8 am–6 pm
Tel. +358 295 5206 How do I clear my goods through customs? What do I need to know?

Where can I find the commodity codes?

Do you have questions about how to use Web Import service?

Where can I find instructions on using the Web Import service?, (pdf)

Questions about postal consignments – who to contact?

Customs offices carrying out customs clearance of postal consignments?

Customs declarations, business customers
Monday to Friday 8 am–6 pm
Tel. +358 295 5207  
Message exchange technical support, business customers
Monday to Friday 7 am–5 pm (on-call duty 24 h)
Tel. +358 295 521 001  
Consumer safety
Monday to Friday 8 am–4 pm
Tel. +358 295 52 336  
Car tax matters under processing
Monday to Friday 9 am–3 pm
Tel. +358 295 52 340 Specific contact information
Excise tax declarations
Monday to Friday 9 am–3 pm
Tel. +358 295 52 332 Specific contact information

National Sea Traffic Centre

Shipping dues

Tel. +358 40 332 4049

PortNet: tel. +358 40 332 4097

Authorisations: tel. +358 40 332 4253

meke(at)tulli.fi

Other customer information services
   
Customs procedure-specific business information
Monday to Friday 8 am–4 pm
Tel. +358 295 5202 Specific contact information
Excise duty information for businesses
Monday to Friday 9 am–3 pm
Tel. +358 295 52 321
Specific contact information

Service number choices:
1) Excise duty authorisations
2) Energy and waste tax:
liquid fuels, electricity, natural gas, coal, tall oil, fuel peat, lubricating oil and waste taxes
3) Other excise duties: alcohol, tobacco, sweets, ice cream, soft drinks and beverage containers
Customs Authorisation Centre
Monday to Friday 8 am–4 pm

Tel. +358 295 5200 (exchange)

 
Credit customer applications and guarantees
Monday to Friday 9 am–4 pm
Tel. +358 295 52 330  
Payments and collection
Monday to Friday 9 am–4 pm
Tel. +358 295 52 331

Service number choices:
1) Invoicing and periodic filings: Questions regarding periodic filings and payments
2) Debt collection and payment arrangements: Requests for payment, payment arrangements and other matters related to debt collection

Åland tax border matters
Monday to Friday 8 am–4 pm
Tel. +358 295 52 333  
Intrastat
Monday to Friday 9 am–3 pm
Tel. +358 295 52 334

ilmoittajat.intrastat(at)tulli.fi

Statistics Service

Monday to Friday 9 am–3 pm

Tel. +358 295 52 335 Ask Customs’ Statistics Service
tilastot(at)tulli.fi
Customs Laboratory Tel. +358 295 5200 (exchange) PO Box 53 (Tekniikantie 13),
02150 Espoo
Specific contact information
Tip-off telephone service Tel. 0800 1 4600 Specific information about the service
Free of charge when calling from Finland.
Media contacts
   

Media contacts
Monday to Friday 8 am–4 pm

Tel. +358 295 52 7 150 viestinta(at)tulli.fi

Media enquiries concerning foreign trade statistics

Monday to Friday 9 am–3 pm

Tel. +358 295 52 335 statistics(at)tulli.fi

Director of Communications
Mika Parkkonen

Manager of Communications

Piia Kaijanto

Tel. +358 40 332 8893

 

Tel. +358 40 332 8430

mika.parkkonen(at)tulli.fi

 

piia.kaijanto(at)tulli.fi